Help center

Frequently asked questions

Everything you need to know about getting started, sending invoices and running your business with MyCompanyDesk.

Getting started

Questions to get you started

How long does it take to get started?

You do not need a course. Fill in your business details, adjust a template and send your first invoice. Setting up your account takes about fifteen minutes. Creating an invoice after that takes a few minutes.

Can I give my accountant or a partner access?

Yes. Your accountant gets free access on every plan. Want a partner or colleague to follow along too? On Office you can give as many people access as you like, it's included. Everyone gets exactly the access they need, no more.

Can I run several businesses from one account?

Yes. A holding company, a second company or a sideline gets its own set of books, with its own invoices, VAT and accounting. You switch between them in one click and see them together on one screen. Every business beyond the first costs € 5.99 a month on your existing Office subscription. Client books you keep as their accountant are free.

Is it hard to learn?

Not at all. MyCompanyDesk is built to be intuitive, if you can fill in a form, you can send an invoice. There's also a built-in AI assistant that answers your questions on the spot.

Features

Invoicing & recurring invoices

Can I set up recurring invoices?

Yes, schedule recurring invoices for any customer: monthly, quarterly or yearly. They're generated automatically and ready to send. Perfect for regular clients and subscriptions.

How does reverse-charge VAT work?

MyCompanyDesk automatically detects when reverse-charge rules apply, based on your customer's VAT number and country. The right compliance text is added to invoices automatically, no manual work needed.

Can I customize invoice templates?

Absolutely. Use our built-in PDF editor to set your logo, brand colors, fonts and layout. Every invoice, quote and credit note looks exactly like your brand.

Security

Data & security

Who can access my data?

Only you and the people you invite (your accountant, a partner, whoever). With role-based permissions you decide exactly who sees what. Your data is stored encrypted in EU data centers.

Can I see what happened to an invoice?

Yes. Every invoice has a timeline: sent, opened, paid. If your accountant works in your books, their changes are logged too. Included on every plan, even Desk.

How long is my data kept?

Your data is kept for as long as your account is active, plus the legally required retention period (7 years under Dutch tax law). You can request a full data export or deletion at any time.

Support

Help & support

How do I get help?

Email us at [email protected], we usually reply within a few hours. Every plan also includes our AI assistant in the app for instant answers.

Can I export my data?

Always. Export invoices as PDF, reports as Excel or CSV, and create full data exports for your accountant. Your data is always yours, no lock-in.

What happens if I want to leave?

We'll miss you, but your data is always portable. Export everything with one click. No lock-in, no hidden fees, no hassle.

Still have questions?

Start free and see for yourself. Or get in touch, we're happy to help.